Guarantees & Services

🛡️ Shengmilo Guarantees & Services (UK)
At Shengmilo, we believe that buying an e-bike should feel just as smooth and powerful as riding one. That’s why every order is backed by real guarantees and responsive service for our UK customers.

✅ 2-Year Warranty
Your e-bike frame is covered for 2 years.
Key components such as the motor, display, and controller are protected for 1 year.
We dispatch spare parts with guidance — fast and free (excluding shipping fees).

🔁 14-Day Return Policy
Changed your mind? No problem — return your unused bike within 14 days of delivery.
(Keep it in “as new” condition with original packaging.)
Note: A £200 return shipping fee will be deducted from the refund.

🔧 Fast Spare Parts & Repairs
Need help after riding? We provide spare parts and support even after your warranty ends — always at fair prices.
Clear troubleshooting steps and fast responses from our support team.

🚚 UK-Based Warehousing
We ship directly from within the UK— so there are no import duties or surprise customs delays.
Typical UK delivery time is 3–5 business days, with full tracking.

🤝 Human Support, AI Speed
Our customer service combines fast AI help with real human support when needed.
Reach us anytime at support@shengmilo.uk.

🎯 Your Satisfaction = Our Priority
We aim for long-term riders — not just one-time buyers.
Our team works hard to resolve issues fairly, so you feel supported every ride.