Shipping policy

🚲 Shipping Policy (United Kingdom)

🚚 Shipping & Delivery

We offer free shipping on all e-bike orders across the United Kingdom.
All orders are shipped directly from our UK warehouse, ensuring quick delivery with no customs fees or import delays.

📦 Processing Time

🕒 Orders for in-stock bikes are typically processed within 1–2 working days.
📧 Tracking information will be emailed to you as soon as your order has been dispatched.

🚛 Estimated Delivery Time

📍 Mainland UK: 3–7 working days after dispatch.
📌 Delivery times may vary slightly depending on your location, local courier conditions, or seasonal demand.

🌍 Shipping Areas

✅ We currently deliver to all mainland UK addresses.
🚫 Unfortunately, we do not ship to remote or offshore areas such as the Channel Islands, Isle of Man, Northern Ireland, or Scottish Highlands and Islands.

🔎 Tracking Your Order

📧 Once your order has shipped, you will receive a tracking email.
🌐 You can also track your parcel anytime at:
https://shengmilo.uk/pages/track-order
or
https://www.17track.net/en

📩 Shipping Questions

For any shipping or delivery questions, please contact our UK support team:
📧 support@shengmilo.uk
We’re always happy to help!